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The client has the right to return the goods within a maximum of 14 days from shipment. Hebe Studio will be happy to offer a refund, on the condition that the product is returned in perfect and un-used condition, with tag attached, and in its own packaging.
Shipment costs for the return of the product are free.
When creating an item, please note that while the colour and texture reproduction for each product and fabric is the exact or a very close representation, we cannot accept any responsibility for any variation caused by the differences in browser software.
If you are unsure before purchasing, have doubts or questions please contact us at [email protected]
If the size or the fit is wrong, we will offer a refund or create your suit again in the right size, on the condition that the original product returns in perfect and un-used condition, with tag attached, and in its own packaging.
Please consult our size chart before purchasing and contact us at [email protected] if you have any questions regarding measurements. Please note that sizes refer to Italy sizing.
When receiving the order from Hebe, the client will find inside the package a filled out waybill.
In order to effect the return, the client is invited to e-mail our customer service at the address [email protected] where the client must:
Identify him/herself Provide the order number Specify the product that will be returned Describe the reason for the exchange and/or refund In the event of an exchange, the product with which substitution is requested.
Once this information has been provided, the client will receive a confirmation e-mail.
The client will find the waybill in the original package that is to be printed and attached visibly on the front of the package. We will organize the pick up of the courier.
Please note: You will be able to exchange your order with the same style in another size or colour, you are not able to exchange with a different style or in another fabric if price from original order is different. To order another item that has a different price from original order you will have to wait for refund and purchase again.
IT IS ONLY POSSIBLE TO EFFECT ONE EXCHANGE PER ORDER.
Hebe is not responsible for any theft or loss during shipment.
The refund method can be chosen by the client, by either exchanging products on the website www.hebe-studio.com or via refund of credit. Refund timings vary on the basis of the method of payment chosen, and on inter-bank circuits:
Credit Cards: We shall effect a refund within 7 working days from the e-mail “Confirmation Acceptance of Return”. The timing by which the refund will be seen on the client’s account depends on the Institution which emits the card
Paypal: We will effect refund within 2 working days from the “Confirmation Acceptance of Return” e-mail. The refund will be immediately visible on the Client’s Paypal Account.