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WOOCS 2.1.7

F.A.Q.

F.A.Q. (FREQUENTLY ASKED QUESTIONS)

HOW DO I ADD ITEMS TO MY BAG AND COMPLETE AN ORDER ONLINE?

To add an item to your bag start by browsing through our website then simply click on the product image for further information. Each item can be sold seperately. The items have a size option you must select, then simply click on the “add to my bag” button. To choose your size please follow our size chart. Please note that sizes refer to Italy sizing. You then have the option to view the bag, by clicking on “view bag” when the item is added or “My Bag” at the top right of your screen. Review the items at any time by clicking on the name of the items chosen. You can remove any items you no longer wish to purchase. You can continue shopping and add additional items to your bag. Once you have updated all items in your bag you can ‘proceed to check-out’ and complete your order.  To finalise your order you will also be asked to provide contact details, and your payment and delivery information. 

Please note you will not be able to add an item to your bag if it has sold out, however you can contact our customer service team via email on [email protected]  to see if an item is still available in our stock or if and when it will come back.

ADDING ITEMS TO MY WISHLIST?

To store your favourite items in your Wishlist, simply select the item you want and click onto the ‘Add To Wishlist’ button. You can then keep browsing. You can go back and view your Wishlist at any time, just click on the ‘Wishlist’ button at the top right of your screen. When you have finished browsing you can simply add items you wish to purchase to your bag and proceed to complete your order.

WHAT IS MY ACCOUNT?

“My Account” means the account that you will need to register for on the site if you would like to submit an order on the site. Here you will find your history orders and your registered details for future orders.

HOW DO I CREATE MY OWN SUIT?

By creating your own suit, simply click on the category “Create your suit” in the left menu of the home page, where you will find the three designs to choose from. Once chosen the design you want to create, simply click on the product image for further information and pick the colors of your choice for the body, piping, lapel/flaps and side band you wish to combine and mix. You can switch colors at any time.

You can customize the color of the whole suit, or simply just the blazer or pants. Please note, you are only able to choose the color, you can not customize/modify/ the design of the suits or choose the materials.

Once you have picked the colors of your choice and your size you add the items to “My Bag” and proceed to checkout in order to purchase.

To choose your size please follow our size chart, and if you have any inquiries regarding sizes, any other questions or you simply need style advice please contact our customer care team [email protected] ,we will be happy to help you.

HOW LONG WILL IT TAKE FOR THE SUIT TO BE CREATED AND DELIVERED TO ME?

The customized suit/single item will be made and delivered to you in 4 weeks using DHL delivery standard, and 3 weeks with DHL delivery express. For further details, please refer to our Delivery page.

WHAT IF THE ITEM CREATED DOES NOT FIT OR IS NOT THE COLOR/DESIGN I THOUGHT IT WOULD BE?

Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information is carefully considered and intended to give a general description of each product. While the colour reproduction for each product is the exact or a very close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software. If you are unsure before purchasing please contact us at [email protected]  if you have any questions.

If the size or the fit is wrong, we will offer a refund or create your suit again in the right size, on the condition that the original product returns in perfect and un-used condition, with tag attached, and in its own packaging.

Please consult our size chart before purchasing and contact us at [email protected] if you have any questions regarding measurements. Please note that sizes refer to Italy sizing.

For full details, please refer to our Returns page.

CAN I SEND A GIFT TO SOMEONE?

Yes, the process is the same as shopping for yourself. When you enter the payment and shipping pages of the site you can choose to have the order delivered to the gift recipient’s address.

WHAT CARDS/PAYMENT OPTIONS DOES HEBE STUDIO ACCEPT?

We accept payments via Paypal, or major credit cards such as VISA, MasterCard Maestro and AMEX. Your card will be debited at the time of order confirmation. Please note the transaction will appear on your statement as Hebe Srl.

WHAT CURRENCY DO YOU USE?

All prices online are displayed in Euros and can be converted in English Pounds and American Dollars inclusive of VAT.

WHAT ABOUT SALES?

“The Hebe Suit” is Hebe Studio’s continuative collection that does not go on sale. However we do have special offers during the year so make sure to subscribe to our newsletter.

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